Return & Refund Policy

Eligibility for Returns

To be eligible, items must be unused, in the same condition you received them, and in original packaging with all accessories, manuals, and inserts. Items must be free from wear, damage, odors, or signs of use.

Return Request Window

Return requests must be submitted within 30 days of delivery. If your order arrived damaged or incorrect, please contact us within 7 days so we can make it right quickly.

Item Condition Expectations

• Items must be unused and uninstalled.
• Original packaging is required for approval.
• All tags, labels, and inserts must be intact.
• Returns are inspected upon receipt to confirm eligibility.

Non‑Returnable Items

Certain items are non‑returnable for hygiene and safety reasons or when marked as final sale. Examples include clearance items, personalized/custom products, and opened or used consumables. If a product is non‑returnable, it will be noted on the product page.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5–7 business days. Shipping fees are non‑refundable unless the return is due to an error on our side.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or refund at no additional cost.

How to Request a Return

1. Contact our support team with your order number and reason for return.
2. Wait for return authorization and shipping instructions.
3. Package the item securely and ship it back within the provided timeframe.

Contact Support

For return requests or questions, our team is here to help.

Business Name

Emily Brooks

Owner

Emily Parker

Email

[email protected]

Phone

+1 402-735-8620

Address

1300 W 2nd St, Reno, NV 89503, United States