Policies
This Shipping Policy explains how Emily Brooks processes and delivers orders within the United States. Our goal is to provide clear expectations for timing, tracking, and support while keeping your home essentials moving reliably.
Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders are prepared and shipped within 1–2 business days after payment is confirmed. During high-volume periods, processing may take up to 3 business days.
After your order ships, typical delivery windows are:
Delivery timelines start once the carrier scans the package. Some rural areas may experience longer transit times.
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses. If you notice an error, contact us immediately so we can assist before the order ships.
When your order ships, you will receive an email with tracking information. Tracking updates may take 24–48 hours to appear once the package is in transit.
While we work to meet the timelines above, carriers may experience delays due to weather events, seasonal volume, or other circumstances beyond our control. We appreciate your patience and will share updates if a shipment is significantly delayed.
We currently ship to addresses within the United States. We do not offer international shipping at this time.
For shipping questions or delivery help, contact our support team:
Email: [email protected]
Phone: +1 402-735-8620
Business Address: 1300 W 2nd St, Reno, NV 89503, United States
